Establish Your HCAHPS Scores With Realtime Measurement


The HCAHPS process isn’t only supposed to compare and advise about hospitals. The truth of the matter is that medicare has integrated the HCAHPS results into their worth based purchasing system, which directly links hospital’s reimbursement payments for their individual encounter scores. For many hospitals in the United States this represents between $300.000 and $2.000.000 a year in earnings received from medicare.

As you can see, this isn’t a trivial issue for hospital administration. The fact remains that enhancing HCAHPS scores is a major priority for healthcare organizations.

If your purpose is to establish your business as”Hospital of Choice” in your region, it is vital that you establish a realtime patient satisfaction measurement application. This plan will allow you to incorporate patient satisfaction monitoring into your daily interactions with patients. This way you’ll be able to detect problems and implement adjustments before they can change your official HCAHPS scores.

To describe why this continuous measuring is so important, you have to comprehend that the HCAHPS process. This government backed survey tool is administered to a small sample of discharged patients who meet the approved Medical apps. The minimum acceptable sample size is only 300 patients per year.

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Even though most organizations may surpass this sample size, it’s clear that the number of individuals surveyed is comparatively small compared to the total population of releases. Just a couple discontented patients which happen to fall into the sample may provoke a significant fall in the overall HCAHPs scores.

If you put your realtime satisfaction information in the hands of frontline managers, you’re creating an exceptionally powerful environment for constant improvement. Issues can be detected immediately and corrective steps can be opted in on the fly. A few hours later, your team will be verifying if the steps have generated the desired response.

The concept of truly realtime measurement of patient satisfaction was not possible until very recently. As a result of an innovative new technologies hospitals can now monitor patient satisfaction readily and easily within their everyday in hospital routines. Patients answer quick polls by touching the screen of the mobile”gustometer” using their fingers directly in their own rooms. Considering that the entire survey procedure usually takes approximately a minute and a half, the usage of this gustometer may be incorporated into the standard day to day interactions with your patients. Once completed the survey is automatically collected by the system’s servers, tabulated and ready for analysis.

More importantly the instrument incorporates an extremely sophisticated business intelligence system which will let you extract the maximum value from your survey data. You’ll be able to contrast your custom profile queries with the outcomes of each valuation question. It also lets you adapt your surveys on the fly an to structure your polls in a manner which guarantees high participation prices.